We get it: You can't get CARE if you can't get THERE

If you're living with chronic conditions, seeing your health care professionals regularly is a vital part of taking care of yourself. But for a lot of people, getting to these essential visits is easier said than done.

That's why Independence Blue Cross (Independence) offers a transportation benefit to members who have both diabetes and congestive heart failure.

Ride safely and comfortably to the places where you receive care with Roundtrip! Enjoy transportation exactly when and where you need it.

Our transportation benefit gets even better and is expanded to include more plans!

  • 24 one-way rides (or 12 round-trip rides) per plan year to plan-approved medical facilities at no cost
  • Modes of transportation include taxis, vans, rideshare services, medical sedans, and wheelchair vans. Limit of 80 miles per one-way ride.
  • Transportation is available to the following plans:
    • Keystone 65 Basic Rx HMO
    • Keystone 65 Focus Rx HMO-POS
    • Keystone 65 Preferred HMO
    • Keystone 65 Select HMO
    • Personal Choice 65 Elite Rx PPO
    • Personal Choice 65 Prime Rx PPO
    • Personal Choice 65 PPO

How it works

  • Call the Independence Transportation Line, powered by Roundtrip, at 1-877-661-1864 (TTY/TDD: 711). Representatives are available 24/7.
  • Book your rides at least 48 hours in advance or schedule them weeks or months in advance (within the benefit period).
  • Have your member ID card available when you call.
  • Provide the pickup and/or drop-off location name and address.
  • Confirm the type of vehicle you need to use for the ride.
  • Get updates on the status of your ride via text message or voice mail.
  • Roundtrip. It's easy, it's convenient, and it's available at no cost. Now you're really getting somewhere!

Questions?

How was your ride experience?

Please fill out our member satisfaction survey.



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Website last updated: 12/20/2022

Call 1-877-661-1864 (TTY:711)