Transportation Benefit — Member Experience

(* Required fields)

If you recently used the Independence Blue Cross (Independence) transportation benefit, we'd love to hear from you! Please provide your answers to the questions below.

*How would you rate your satisfaction with the Independence Transportation Line, powered by Roundtrip?

Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied

*How would you rate your satisfaction with your ride?

Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied

*What mode of transportation did you use?

Uber rideshare
Lyft rideshare
Taxi
Medical sedan
Wheelchair van

*How was your experience with the Roundtrip customer service team?

Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied

*How was your experience with your driver?

Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied

Do you have any other thoughts about your transportation benefit you would like to share with us?

Thank you for your feedback!

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Website last updated: 12/20/2022

© Independence Blue Cross
Independence Blue Cross is a subsidiary of Independence Health Group, Inc. — independent licensees of the Blue Cross and Blue Shield Association, serving the health insurance needs of Bucks, Chester, Delaware, Montgomery, and Philadelphia counties of Pennsylvania.