You've got questions; we've got answers! Learn more about the One Pass fitness benefit.
Independence Blue Cross (Independence) strives to offer its members the highest quality benefits and services. After much consideration, the decision was made to switch to One Pass as our 2023 fitness benefit vendor. One Pass is a comprehensive physical, mental, and social fitness solution that includes the same benefits that were available through SilverSneakers, and more.
With One Pass, you will have access to the largest Medicare Advantage fitness network, which includes local YMCAs, boutique studios, and other gym locations. You can attend in-person classes or access on-demand and live-streamed digital classes. You can also access physical and mental fitness apps and programs like Brain HQ, a cognitive brain-training program; curated virtual and in-person social events; and one home fitness kit per year — available at no cost to you.
One Pass provides access to the largest Medicare Advantage fitness network in the nation, which includes more than 24,000 core and premium locations*. As an Independence Medicare Advantage member, you can visit any of these locations and attend in-person or on-demand and live-streamed digital classes. You can also use physical and mental fitness apps and programs, attend virtual and in-person social events, and receive one free home fitness kit per year.
Getting started with One Pass is simple. Create a One Pass account to get your unique member code and access to all that One Pass offers, both in-person and online.
You can register in one of three ways to get your member code:
Online
Call One Pass Customer Service
In person at a participating One Pass fitness location
Your One Pass member code is a single code that allows you to access any fitness location in the network. Additionally, you can use it to access online fitness vendors and other One Pass offerings.
One Pass has the largest national Medicare fitness network. Most gyms are currently a part of this network. To determine if your location is in the network, visit the One Pass website.
If you are already enrolled at a participating One Pass fitness location as part of your existing fitness benefit, you will need to notify the gym or fitness location that you are now eligible for One Pass through your health plan to continue receiving your membership at no cost.
The gym or fitness location will use your One Pass member code to verify your eligibility. The staff can assist you with setting up your One Pass member code. You can also create your One Pass member code online or by calling One Pass customer support.
Rally Health provides the platform that hosts One Pass. Your fitness benefit is through One Pass.
Yes. You can still use your One Pass member code to access in-person facilities if you choose not to create an online profile. You can visit your gym or fitness location for assistance in getting your member code or call One Pass at 1-877-504-6830 (TTY/TDD: 711), Monday through Friday, 9 a.m. to 10 p.m. A member of their Customer Service Team will assist you in getting your member code.
Please call the One Pass customer service line at 1-877-504-6830 (TTY/TDD: 711), Monday through Friday, 9 a.m. to 10 p.m.
Your fitness membership through One Pass begins January 1, 2023. You have access to all the features that One Pass offers, including gym access, digital content, brain health, and social events/activities.
One Pass does not send an email confirmation when you enroll in the One Pass program.
You will only get emails from One Pass if your password needs to be reset. The email will come from notifications@werally.com.
Yes. Please visit the One Pass website and click Forgot Password?. On the following screen, enter the email address associated with your account and click Submit. You will receive an email to reset your password. Click the link within the email to reset your password and follow the instructions to create a new one.
Only eligible Independence Medicare Advantage members can use the One Pass fitness program.
Pre-registration is encouraged and may be required to attend an event. Please confirm with the organization hosting the event.
When searching for local, in-person classes, studios, activities, and events, you will be presented with the applicable next steps to register for your selected activity. For example, this could include linking to a registration site for the event, where you will be asked to provide your One Pass member code.
As part of the One Pass fitness network, a participating gym or fitness location will provide access to the standard services, amenities, and/or number of classes that are normally part its standard membership offering. You should contact the specific location(s) you are interested in joining to learn more.
You have access to over 24,000 participating gyms and fitness locations in the One Pass fitness network. You can enter your address or zip code on the One Pass website to see a listing of participating fitness locations in your area.
Yes, all YMCA locations within Bucks, Chester, Delaware, Montgomery, and Philadelphia counties are currently part of the One Pass fitness network.
We encourage you to visit the One Pass website to search for participating locations closest to you. If you do not see your desired location listed, you can submit an online gym nomination form to suggest adding that site. After you complete your gym and fitness location search, there will be a link above the results that says "Don't see your favorite gym? Nominate it here."Â Please click this link to open the web form to complete your gym nomination form.
Until that gym joins the One Pass network, you will not be able to use your One Pass fitness benefit there.
If you are already enrolled at a participating One Pass fitness location and paying membership dues, you will need to notify the gym or fitness location that you are now eligible for One Pass through your health plan to receive your membership at no cost.
The gym or fitness location will use your One Pass member code to verify your eligibility. The staff can assist you with setting up your One Pass member code. You can also create your One Pass member code online or by calling One Pass customer support.
You will not be charged a gym or fitness location enrollment or initiation fee. The enrollment or initiation fee at participating fitness locations will be waived for members who are eligible and enrolled in One Pass. You may be required to sign a contract with zero fees directly with the gym or fitness location. Different locations have different policies and procedures. Please contact the participating gym or fitness location to learn more.
Upon your first visit to a participating fitness location after your One Pass benefit takes effect (January 1, 2023), let an employee know that you are an Independence Blue Cross member and that you now have a fitness membership through One Pass. The fitness location will verify your eligibility through the partner portal. They will sign you up on their standard contract that has zero enrollment fees and zero monthly dues and provide you with a membership card, key tag, or access to their mobile app. Going forward, you will check into the fitness location each time you visit using the gym's membership card, key tag, or app.
Through your One Pass fitness membership, you will receive a standard membership or number of specific fitness classes (select premium locations* only) at no additional cost. There may be services outside the One Pass membership that include additional fees (such as a personal trainer, fee-based classes, or additional classes not included as part of the standard membership offering). You should contact the specific location(s) you are interested in joining to learn more.
You have unlimited access to the number of core fitness locations you access. However, for some premium locations*, there are limitations to how many classes you can take per month. When searching the One Pass web tool, you will see premium locations* listed with a star icon. Even though some premium locations* may have class restrictions, you can use multiple locations during the same month. For example, if Orangetheory Fitness provides access to eight classes per month, you could use multiple locations and take eight classes per month at each location.
Yes. Your One Pass fitness membership allows you to use multiple participating gyms and fitness locations during the same month. You will need to present your One Pass member code to each new participating gym or fitness location you want to use upon your first visit. The staff will enroll you in One Pass at that fitness location, providing access to a standard membership or a select number of fitness classes. You can even use other locations while traveling throughout the country at any time.
You will not get a separate One Pass member card. You can go online to obtain and print out your One Pass member code, which you can take to a participating gym or fitness location. You will use your One Pass member code to enroll in the gym or fitness location upon your first visit. Your member code will also be mailed to you.
Members can bring in a caregiver to assist them with navigating around the gym and getting on the equipment. Caregivers are not allowed to work out themselves. The caregiver will sign up on the fitness location's guest registry every time they visit, and they will not pay a guest fee.
When searching for participating gyms and fitness locations, you can filter results to only show locations that allow caregiver access. Additionally, each gym and fitness location card will display the available features for that location, including whether caregiver access is permitted.
You will only have to show the gym or fitness facility your One Pass member code the first time you access a location. If you have not yet registered for One Pass and want to access a location, the location can check your eligibility by using the following information: first name; last name; date of birth; and Independence member ID (12-digit numeric ID on your member ID card).
If you have a negative experience at any One Pass fitness location, or trouble gaining access, please contact One Pass Customer Service at 1-877-504-6830 (TTY/TDD: 711), Monday through Friday, 9 a.m. to 10 p.m.
You can connect with your community at local health and wellness classes and events. Your One Pass fitness membership offers many shared activities that promote social, physical, and mental activity. Join a local walking or hiking group, participate in arts and crafts, take a dance class, or enjoy extracurriculars like gardening, bowling, reading, fishing, and more.
Access BrainHQ through the One Pass website. Enter your One Pass member code during the BrainHQ registration process to get started. Your One Pass member code is needed only for the registration process, during which you will create your own log-in credentials.
Please contact One Pass Customer Service at 1-877-504-6830 (TTY/TDD: 711), Monday through Friday, 9 a.m. to 10 p.m.
You are eligible to receive one free home kit. You do not have to sign up on the One Pass website to receive a home kit. Please call One Pass Customer Service at 1-877-504-6830 (TTY/TDD: 711), Monday through Friday, 9 a.m. to 10 p.m., to register and receive your home kit.
There are four home kits available to you:
If you do not receive your home kit, please call One Pass Customer Service at 1-877-504-6830 (TTY/TDD: 711), Monday through Friday, 9 a.m. to 10 p.m. to have a new one sent to you.
As a One Pass member you have access to Mom's Meals at a discounted rate.
Please note: One Pass works with many health and wellness companies to provide you with discounts on those companies' services. Through One Pass, you can receive discounted nationwide shipping on qualifying orders from Mom's Meals, a meal delivery service that members can pay for. Mom's Meals is not a Medicare Advantage plan benefit.
For general questions on Mom's Meals, please contact One Pass Customer Service at 1-877-504-6830 (TTY/TDD: 711) Monday through Friday, 9 a.m. to 10 p.m.
You will not receive a Fitbit device as part of your One Pass fitness benefit, but you can participate in the One Pass Fitbit Community by downloading the Fitbit mobile app. No Fitbit device is needed.
As part of the online Fitbit Community for One Pass, you can build social connections and join conversations about health and wellness.
The Fitbit Community for One Pass offers various fun, real-time step challenges and allows you to:
MobileTrack lets you use the Fitbit mobile app without a Fitbit device by using the sensors on your smartphone to track basic activity data — including steps, distance, and calories burned. There are some things that MobileTrack is not able to measure, including floors climbed, sleep habits, and active minutes. In addition to activity tracking, MobileTrack also gives you access to other app features including the Fitbit Community for One Pass group feed, food tracking, weight tracking, setting fitness goals, friends' leaderboards, and more.
Please note: One Pass works with many health and wellness companies to provide you with discounts on those companies' services. Fitbit Community is not a Medicare Advantage plan benefit.
*Some premium locations may have monthly class limitations. This information is listed under the facility on the In-Person Fitness Near You tool.
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Website last updated: 11/30/2022
The One Pass® fitness benefit is a program provided by Rally Health, Inc., an independent company. ©2023 Rally Health, Inc. Rally, the Rally logo(s), and One Pass are trademarks of Rally Health, Inc. and/or its affiliates.
Independence Blue Cross offers Medicare Advantage plans with a Medicare contract. Enrollment in Independence Medicare Advantage plans depends on contract renewal.
SilverSneakers is a registered trademark of Tivity Health, Inc. ©2023 Tivity Health, Inc., an independent company. All rights reserved.
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Independence Blue Cross.
Independence Blue Cross is a subsidiary of Independence Health Group, Inc. — independent licensees of the Blue Cross and Blue Shield Association, serving the health insurance needs of Bucks, Chester, Delaware, Montgomery, and Philadelphia counties of Pennsylvania.
