Save money with your IBX Care Card

Your IBX Care Card is a convenient way to save money on eligible over-the-counter (OTC) items to keep you healthy. Eligible products include pain relievers, cough medicine, toothpaste, and supplements purchased from participating retailers.

How it works

Your IBX Care Card comes preloaded with a quarterly balance. Your card will be automatically reloaded every quarter (every three months). Be sure to spend your allowance each quarter, as any unused balance will not roll over to the next quarter. Please keep your card in a safe location, as you may use the same card for as long as you remain a member of a participating plan.

You must activate your IBX Care Card before you can use it. Visit or call 1-833-552-4729 (TTY/TDD: 711) to activate your card. You will be asked to enter your IBX Care Card number and the last four digits of your Independence Blue Cross member ID, which is found on your health insurance card. Please note: You may begin using your card the month your Independence Blue Cross coverage becomes effective.

You can use your IBX Care Card to buy OTC items at participating retailers. Once activated, simply swipe your card at the register and select credit — no pin is needed!

Shopping is even easier with the OTC Network® app. Download the mobile app to check your balance, find participating retailers, and discover online and in-store discounts. Learn more.

Get started today! Visit or call 1-833-552-4729 (TTY/TDD: 711) to activate your card.

Starting April 1, 2023, will have enhanced functions and a new look for the web and mobile app. will redirect to Your card transaction history will carry over. If you haven't logged in to the site or app since before Jan 1, 2023, you'll need to create a new account.

Cardholder names are not listed. We recommend writing down your card number for safekeeping.

Participating retailers

Your IBX Care Card is accepted at the retailers listed below.* You cannot use your card on the retail store's website.

  • Rite Aid
  • ACME
  • CVS
  • Dollar General
  • Family Dollar
  • Giant
  • Walgreens
  • Walmart

*Some locations may not participate in the OTC network. Before visiting a store, be sure to verify participating retailer locations on, via the mobile app, or by contacting our Member Help Team.

Eligible OTC items

You can use your IBX Care Card to purchase items in the categories listed below. Please note: Eligible OTC products will not be marked at participating retailers. Please confirm that OTC products are eligible at or use the OTC app to verify covered products while shopping in-store.

  • Acid controller liquids/tablets
  • Adult aspirin and pain relievers
  • Allergy, sinus, and combination liquids/tablets
  • Corn/callus/bunion pads and removers, anti-fungal powders, creams, liquids, and sprays
  • Cough, cold, and flu liquids/tablets
  • CoQ10
  • Dental care (floss, toothbrushes, toothpaste, and denture care)
  • Digestive aids (probiotics/prebiotics)
  • Disposable undergarments and underpads
  • Ear drops and eyewash
  • Heart health and essential fatty acids (fish oil, flax, GLA, etc.)
  • Herbals and botanicals (echinacea, ginseng, ginkgo, etc.)
  • Laxatives (stool softeners and fiber)
  • Vitamins and minerals (calcium, vitamin D, etc.)

View our top 30 OTC products available for purchase.

These items may be considered dual-purpose. You must speak to your physician before ordering these items.

Prefer to shop at home?

You can also use your IBX Care Card to purchase qualifying items from the comfort of your home using the Convey catalog. You can place your order in either of two ways:

  • Online: Visit to register and create your account with your IBX Care Card number and the last four digits of your Independence Blue Cross member ID, or sign in with your username and password. Select your products and then place your order by completing the online checkout process.
  • By phone: Call 1-855-885-5740 (TTY/TDD: 711) to place your order with a Convey OTC specialist, Monday-Friday, 8 a.m. to 11 p.m.

Your products will be shipped within 5-7 business days after your order is processed. You may track your order through

The choice is yours. Whether you shop from home or in a participating store — your IBX Care Card balance is updated automatically.

Have questions about your IBX Care Card and how it works? Take a look at our frequently asked questions for answers!

Website last updated: 3/24/2023

Notice of nondiscrimination

OTC Network®, OTC Network® mobile app, and Convey are provided by InComm PaymentsTM, an independent company.

Independence Blue Cross offers Medicare Advantage plans with a Medicare contract. Enrollment in Independence Medicare Advantage plans depends on contract renewal.

Independence Blue Cross offers products through its subsidiaries Independence Hospital Indemnity Plan, Keystone Health Plan East and QCC Insurance Company — independent licensees of the Blue Cross and Blue Shield Association.